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Sparke Help Center
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What types of plants do you offer?We offer a wide variety of plants including flowers, shrubs, trees, succulents, indoor plants, and more. Our inventory is constantly updated to provide you with the freshest and highest quality plants.
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Do you guarantee the health of your plants?Yes, we take great care to ensure that all our plants are healthy and thriving before they leave our nursery. However, if you encounter any issues with your plants upon delivery or within the first few weeks, please contact us, and we'll do our best to assist you.
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How often should I water my plants?The watering needs of plants vary depending on factors such as species, size, and environment. We provide care instructions with each plant purchase to guide you on watering frequency and other care tips. Feel free to reach out to us if you need further assistance in caring for your plants.
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Do you offer delivery services?Yes, we offer delivery services for our plants. Delivery options may vary depending on your location. Please check our shipping policies or contact us for more information on delivery options and charges.
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Can I return or exchange plants?We want you to be completely satisfied with your purchase. If for any reason you're not happy with your plants, please contact us within 12 Hrs of delivery to arrange for a refund only after 14 days if plants are damaged during delivery. Please note that certain conditions may apply, so be sure to review our return policy for more details.
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Are your plants organic or sustainably sourced?We are committed to offering environmentally friendly and sustainable plant options whenever possible. While not all our plants are certified organic, we strive to work with suppliers who prioritize eco-friendly practices and responsible sourcing.We want you to be completely satisfied with your purchase. If for any reason you're not happy with your plants, please contact us within [number of days] days of delivery to arrange for a return or exchange. Please note that certain conditions may apply, so be sure to review our return policy for more details.
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Do you offer landscaping or gardening services?Yes, we offer landscaping and gardening services tailored to your specific needs. Whether you need help designing a garden, planting new additions, or maintaining your existing landscape, our team of experts is here to assist you. Contact us to discuss your project and schedule a consultation.
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How can I contact customer support?You can reach our customer support team via email at [email address] or by phone at [phone number]. Our team is available during business hours [insert hours of operation] to assist you with any questions or concerns you may have.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Have a question? We are happy to help.
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